Asked by
hanna gorham
8 Votes
When on hold for customer service for insurance/utilities/retail I would rather
Hold 10-20 minutes for a live rep
Instantly be helped by AI technology
0
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I usually say "Agent" right away just because the AI takes me down like 10 minutes of rabbit holes until it eventually takes me back to the main menu.
ReplyI feel like too often the automated solutions go in circles or don't have the right option, so I end up hitting "0" for a real person.
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